Shipping policy

FREE SHIPPING FOR THE UNITED STATES AND CANADA FOR CLASSIC SYSTEM ORDERS:

We offer free Standard Shipping to the United States for Classic system orders by USPS post office expedited parcel with an expected delivery time of 8-10 business days.

We offer free Standard Shipping in Canada for Classic system orders by Canada Post expedited parcel with an expected delivery time of 6-8 business days to major cities.

Orders may be placed on our online store, or by phone on our toll free number 1-877-986-9400.

HALF PRICE SHIPPING FOR INTERNATIONAL ORDERS:

For international customers Dowelmax Classic orders are currently shipped by by tracked and insured Canada Post air parcel with an expected delivery of 2-3 weeks.

DHL courier is available for countries in western Europe for a slightly higher charge with an expected delivery of about 1 week.

The tracking number will be sent by email from Canada Post or DHL on the day of the shipment. Please check your spam folder if you do not receive it as expected.

The actual cost of shipping for international orders of the Classic system ranges from $100-$150 and only about half of the amount is charged to provide some cost relief for international customers.

Drill guide packages and spare parts ordered separately will be sent Small Packet air at a lower cost.

For international orders we recommend reviewing the optional angle bracket for T-type joints and the optional miter accessory for end type miters to determine if they are required in case future shipping charges can be avoided.

Please note that local sales tax is not by our company, and may be collected by the post office in the destination country, which is the responsibility of the customer.